Be sure to check your eligibility before logging in. Note that not all members have coverage for this service and those without coverage will incur out-of-pocket charges. No appointments are required, and ePrescriptions can be provided by the doctor if needed. board-certified, licensed doctor via video, chat or phone, 24 hours a day, seven days a week. If your plan doesn’t include coverage, you can still use CareOnline by paying a small fee. Some Horizon BCBSNJ members have coverage for care delivered by CareOnline. ![]() Still can’t find telemedicine services?You can use your computer or mobile device to connect to Horizon CareOnline℠. To download the app, simply text “GetApp” to 422-272 or search for “HorizonBlue” in the Apple or Google app stores.ĥ. Of course, you can also use 24/7 Nurse Chat on the app to speak with a nurse about other health concerns, get directed to a doctor for a telemedicine visit when needed and even get a prescription when appropriate. Members with access to 24/7 Nurse Chat on the app can screen for COVID-19 and be connected directly to a doctor for a telemedicine evaluation if needed. The Horizon Blue app now offers expanded access to online care and has been updated specifically to help members who suspect they may have COVID-19, the coronavirus. Here are some links to health care organizations in New Jersey that offer information about their telemedicine services online:Ĥ. New Jersey’s major health systems and practice groups have telemedicine programs. If your doctor doesn’t offer either of these options, consider looking for another in-network health professional who does – even if only to get care for this one situation. Just like all routine, primary care, mental health or follow-up office visits, no prior authorization is required.ģ. The next best option is to ask if your doctor can take care of your visit over the phone or through a video service like FaceTime or Skype. This may be your quickest way to see a doctor, especially if you are an established patient.Ģ. Call your doctor to see if they offer telemedicine.Your doctor’s office may have a patient portal that allows you to schedule a telemedicine visit. One thing to remember: with so many people turning to telemedicine, wait times are much longer than usual for most services, so plan accordingly.ġ. ![]() Out-of-network doctors can provide covered services by phone or telemedicine, but you’ll still have to pay your share just as you would if the visit took place in an office. Telemedicine and telephone visits for covered services will have no out-of-pocket costs when provided by an in-network doctor or health professional. And the changes we’ve put in place also means it’s never been more affordable for Horizon BCBSNJ members. Visits with a therapist, psychologist, licensed clinical social worker or other mental health professionals can also take place by phone or video.įor Horizon BCBSNJ members, access to telemedicine has never been easier. Horizon BCBSNJ is also encouraging members to take care of their mental health this same way. If you need a follow-up visit after surgery or treatment for an illness, there’s a good chance your doctor can take care of that over the phone too. ![]() These “virtual visits” can be an effective way to consult with your doctor about the kinds of things you’d typically schedule an office appointment for: persistent headaches, earache, nausea, a fever, cold and flu symptoms, eye irritations, and mild rashes. New rules put in place until Jby Horizon Blue Cross Blue Shield of New Jersey (Horizon BCBSNJ) make it even easier to visit with your doctor or therapist by phone or through a doctor’s telemedicine platform. If you don’t need care for a major health problem, your first option should be through telemedicine. It also helps reduce the risk that you and your doctor are exposed to the virus, slowing the spread of disease and saving lives. Staying away from health care facilities allows doctors and nurses to focus on preparing and caring for the most acutely sick among us, including people with COVID-19, the coronavirus. ![]() The health care system is being pressured like never before. And with social distancing now more important than ever, your doctor probably doesn’t want you in the office either. By Howard Cutler, Vice President, Health Care DeliveryĪs New Jersey faces a surging number of coronavirus cases, one place most people don’t belong right now is the doctor’s office.
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